Frequently Asked Questions (FAQs)
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Where can I purchase the AppleCare Protection Plan?
The AppleCare Protection Plan is available at the isafemac and many Apple-authorised resellers and wireless service providers.
How do I initiate repair service under the AppleCare Protection Plan?
The AppleCare Protection Plan for Mac, for iPod and for Apple TV provide global repair coverage. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times vary by country.
All repairs will be completed using genuine Apple parts for repair service. All repairs are performed by Apple-authorised technicians.
Is the AppleCare Protection Plan transferable?
When I purchase the AppleCare Protection Plan, do I need to register it?
In most cases, if you purchase the AppleCare Protection Plan at the same time as your Apple hardware from selected Apple resellers, you will not need to register it as your AppleCare agreement will be automatically registered.
With automatic registration, you will receive a proof of coverage, either immediately in the form of a receipt that indicates the end date of your AppleCare product coverage, or within 30 days in the form of a Proof of Coverage certificate.
You’ll need to register your AppleCare Protection Plan only if you purchase the plan and your covered product separately, or if you purchase your hardware from a reseller who does not automatically register the plan.
You can register your AppleCare Protection Plan here or contact Apple at the phone number included in your AppleCare Protection Plan package. To verify that your hardware is covered under the AppleCare Protection Plan, click here. The registration process can take up to 24 hours to be visible in Apple’s systems.
For example, after you register, Apple will have your hardware, AppleCare Protection Plan and personal contact information on file. When you contact Apple for service or support, Apple can access your information straight away and start addressing your issue, rather than spending time verifying your eligibility
How can I verify how much coverage I have left?
You can verify your coverage here.
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